Try it for 30 days. If it is not for you, send it back.
Return window
You may return a product within 30 days of delivery for a refund. To be eligible, the speaker must be unused, in its original packaging, and include all accessories and documentation. Please do not return an item before contacting us.
How to start a return
- Email support@open1.top with your order number and the reason for the return.
- We will confirm eligibility and send you the return address and instructions.
- Pack the product securely and ship it with a trackable service.
- Send us the tracking number so we can follow the parcel.
Refunds
After we receive and inspect the return, we will notify you of approval. Approved refunds are issued to the original payment method within 5–10 business days. Original shipping fees are non-refundable unless the item arrived damaged or faulty. Return shipping is paid by the buyer unless the return is due to our error.
Exchanges
If you received the wrong item or a defective product, contact us first. We will arrange a replacement at no extra cost, including return shipping.
Warranty
Every speaker is covered by a 12-month warranty against manufacturing defects from the date of delivery. The warranty covers hardware faults under normal use. It does not cover accidental damage, water damage, lost items, or normal wear and tear.
To make a warranty claim, email support@open1.top with your order number, a description of the issue, and a short video or photo if possible. We will diagnose the problem and arrange a repair or replacement.
Non-returnable items
For hygiene and safety reasons, used ear tips, used mounts, and items marked as final sale cannot be returned unless they are defective.